Frequently Asked Questions
Where are you based and what areas do you serve?
We're based in Gateshead, North East England. If you live in the North East and would like to meet for a consultation before placing your order, just let us know. We love a cuppa! Not in the North East? Don't worry, all our items can be shipped nationwide. We can even arrange a Zoom/Skype call if you would like to have a chat about your stationery.
I have a specific idea that I'd like help creating for my wedding, can you make it for me?
Yes, of course! We offer a bespoke design service, where we will work closely with you to ensure all your papery goods completely match your wedding theme and vision. You can find out more here
What is the lead time if I place an order?
For my pre-designed collections, everything is still made to order, so be sure to allow up to a 2-3 week lead time before I ship your item. I ship first class within the UK and will keep you updated throughout.
When should we order our wedding stationery?
It's best to send your stationery as soon as possible, especially if you're having a summer wedding at a time people may be looking to book a holiday. We recommend to send out your Save the Dates as soon as you’ve booked your venue. The most popular time to send out formal invites is around 6 months before.
Left it a bit late? Don't panic! Drop us a message and we'll try our best to squeeze you in.
Can we order samples?
You certainly can. Sample packs can be ordered here.
Can we make any changes to your wedding collection designs?
What paper do you use?
Of course, all our designs can be amended to suit your wedding. Colours and wording can be changed as standard. We think that we've picked the perfect typefaces for our designs but if you have a particular font in mind then again, drop us a message.
Our prefered paper is a luxurious Tintoretto Gesso 300gsm. However our foiled designs work best on a Silk 350gsm. If you prefer something more simple, we can also offer a simple uncoated 300gsm. Any other ideas? You know the drill...message us here.
After placing my order, when will I receive my order?
Our usual turn around is 2-3 weeks, however, if you have ordered a bespoke design this could be longer. This will be discussed during the initial stages.
What about envelopes?
Envelopes are included with all our designs, including rsvp cards. We'll also print your returns address on the envelopes for you. However, please note that A7 envelopes are too tiny for the printer, so in this case, we'll make addressed stickers.
How do we pay?
You can make your payment via BACS transfer or PAYPAL. We can also accept payments via our Etsy shop if you would prefer.
When do we pay?
If we have sent you a quote, details will be included as to how to secure your order. We usually ask for a £50 deposit and the remaining balance to be paid before printing begins. If you want to pay the full balance straight away that's fine too.
Thank you for the proofs! How many changes can we make?
As many as you like! Nothing will be sent to print until you're totally happy.
I've approved my proofs but we've missed something. What can we do?
If you've approved your proof, it's more than likely been sent off to the printers. It is unlikely we will be able to make any changes after this point. Sorry!
When will we receive our order?
As soon as your prints arrive from the printers, they will be carefully inspected, hand-finished and packaged ready for their journey to you. All items are posted via courier or Royal Mail tracked.
Do you offer returns and refunds?
Unfortunately not for personalised wedding items. Any unpersonalised items can be returned back to us within 14 days as long as they are in a resalable condition. Just get in touch and we help with your return.