Delivery & Returns
Once you have placed your order, we aim to contact you within 48 working hours to request all the details of your event. As all orders are made by hand to order, please allow up to 2-4 weeks for processing.
If your event is quite soon, it’s best to message us directly with your wedding date and I can advise the individual making times.
I ship first class Royal Mail as standard. If you are in the UK you should receive your order 1-2 days after it has been shipped.
I can also offer expedited shipping on request, but we recommend ordering at least 4 weeks before you want to send them out, just to make sure they arrive on time and to avoid extra wedding stress!
We happily accept returns and exchanges, to do this please contact us within 14 days of delivery and ship items back within 30 days of delivery. Unfortunately, you will be responsible for the return shipping costs unless the reason for the return is a fault on our part. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note that due to the nature of the items, we cannot accept returns for custom or personalised orders, unless they arrive damaged or defective. Digital proofs are sent throughout the design process so nothing will be sent to you until you're 100% happy.
We do not accept cancellations if your order has already started processing, but please contact us if you have any problems with your order.